HE SET THE BATHROOM TARGET AT 1.5 BREAKS PER SHIFT. THE WORKERS AVERAGED 3.2. HE WAS TOLD TO CLOSE THE GAP.

In March 2019, a report revealed that pickers at Cascade Commerce were averaging 3.2 bathroom breaks per shift against a target of 1.5. With pressure to close the gap, the average dropped to 1.7, but that change came at a cost — workers resorted to using bottles at their stations, representing a failure in governance and oversight.